Specsavers Ópticas reopened this week to provide eye care to the Marbella community.
After eight weeks of closed doors, the store is now able to provide the full breadth of optical services to its customers, including eye tests and frame repairs. Customers will also be able to buy new glasses, contact lenses and other accessories, but are being asked to request an appointment in advance by phone or web link to help with social distancing and hygiene measures
Ahead of the reopening, Specsavers Ópticas introduced a series of hygiene and personal protection measures to ensure a safe and reassuring experience. This includes restrictions on the number of customers allowed in the store at any one time, and the use of personal protective equipment (PPE) in line with government and industry guidelines. In addition, all testing equipment and frames will be thoroughly sanitized before and after handling, there are hand sanitizer stations in store, and strict social distancing rules will be followed.
Store director, Nerea Galdos-Little, says: ‘We are absolutely committed to making sure that everyone is taken care of in the best possible way, both in the test rooms and in the rest of the store. That’s why there will be restrictions on the number of customers in the store at any one time and we’ve introduced the highest hygiene and personal protection measures. During tests, our staff will be wearing face masks, so even though they’ll be pleased to see you, you may not be able to see their smiles. This is just to safeguard people at all times during their visit.’
‘Our number one priority is the safety and wellbeing of all our customers and colleagues, so every measure that we have taken is designed to put safety first.’
In addition to these measures, the store will prioritise appointments where possible for customers aged 65 and over.
Nerea thanked customers for their patience and understanding during this difficult time.
‘We’re passionate about providing professional eye health services and offering great customer experiences, so it’s been tough to have to close our store. At the same time and in line with guidance, it was clearly the right decision for us to take in order to protect our communities during the pandemic.
To request an appointment, contact the store by calling 952 863 332 or log on to specsavers.es/stores. For more information, including the new protection measures, please visit specsavers.es